FAQ

Q: How long does it take to produce images?

A: We usually finish the first draft in 3-5 working days, and each revision in 2-3 working days.

Q: The price of the cover

A: Our price list is available for viewing at the Customisation Process. Depending on the complexity of the image, please contact us and we will provide you with a real-time quote.

Q: How much do you charge for illustrations and animations?

A: We offer competitive prices with quality assurance. Please fill out the form (you can click to fill out the form directly) with a brief description of your project and we will provide you with a personalised price estimate within 24 hours.

Q: Do you offer expedited service?

A: Yes, we are aware that some projects have tight deadlines. Please contact us with your specific schedule and we will do our best to accommodate your expedited request, even within one day if necessary.

Q: Is there a fee for expediting?

A: Yes. Our expedited fee is usually $200, and the first draft will be sent to you within 2-3 working days after expediting, and the revision time will be 1-2 working days (if you are short of time, you can contact us, we will try our best to meet your needs).

Q: What is the process of customisation?

A: Communicate content - Provide sketch - Sign contract - Payment - Provide first draft - Revise - Deliver final draft.

Q: How can I contact you to order my project?

A: You can contact us in the following ways:

1- Click Contact Us directly ;

2- Go to the ‘Contact Us’ section and fill in the request form;

3- Click the green box on the right side of the page through the mailbox can contact us directly;

4- Use leave a message to us, we will reply to you within 24 hours to ensure that you get a satisfactory answer!

Q: How to pay?

A: After the completion of the project, we will send you a bill invoice, you can pay by credit card or postal money transfer / wire transfer online, very convenient.

Q: Can I use your images in my proposal, presentation or book?

A: Of course you can! Our fees include the transfer of full copyright to you. Once we have designed your images, you can use them as you wish. We will use the finished image in our corporate communications with a publicity right. You can own and use your images at no extra cost.

Q: Can I ask for changes after the final delivery?

A: Yes, you can. Minor adjustments can be made even after final delivery. If major changes or additional versions are required, we can charge extra on a case-by-case basis. We keep all original files for 1 year, so we can easily make changes if necessary or create new versions of your images in the future.

Q: What scientific fields do you cover?

A: Our illustrations include different scientific fields such as chemistry, biology, medicine, materials science, environment, pharmacy, physics, astronomy and of course any field where you have done any research or discovered something new and would like to portray the model or process.

Q: Can I be sure that my data is safe with you?

A: Our company has confidentiality mechanisms in place and every employee has signed a confidentiality agreement to ensure that your data is safe. However, if you are still concerned about your data, you may not send us the entire article; sending us a summary of your article or the main idea of your project will suffice.

Q: Can I sign a long-term contract with you?

A: Loyal customers are very welcome. In addition, our loyal and long-term customers will enjoy discounts!

Q: How do I know the cost of my order?

A: We have prepared a price list according to the type of order. However, prices may vary depending on the complexity of the project or the delivery time. After contacting us to discuss the specifics, we will estimate the cost and send you a bill.

Q: Invoice

A: After we have finalized our agreement, you will be able to pay us by public-to-public transfer and we will provide you with an invoice.